Emergency relief

A helping hand during difficult times

Our Emergency Material & Financial Aid (EMFA) Program

Provides short-term emergency financial and material aid to families and individuals who are in crisis or may be experiencing difficulties.

We also provide counselling to help manage immediate and ongoing issues.

Types of assistance can include:

Food and hygiene hampers
Grocery vouchers
School uniform assistance
Winter clothing assistance
Prescription assistance through partner pharmacies
Short-term counselling
Social inclusion support individually and through groups

We offer targeted support on a case-by-case basis for financial emergencies, advocacy and outreach (offsite support/home visits). We also provide external agency referrals.

“Thanks for seeing me and not sending me somewhere else. I’m so grateful for how non-judgemental you are.”

How to engage

For one-on-one support, a confidential discussion, and short-term counselling support, book an appointment with one of our counsellors. Each appointment is roughly 40 minutes.

For urgent prescriptions, food and hygiene related needs, walk in to talk to our triage officer and volunteers who are available to help.

A third of ACT adults reported a financial position which indicates they have relatively high vulnerability to financial shocks, with limited ability to cope with events such as loss of income or sudden large expenses

Vital Signs Report 2021

We acknowledge the traditional custodians of the land and pay our respect to their elders, past, present and future.