Emergency Material and Financial Aid

A helping hand during difficult times

Our Emergency Material & Financial Aid (EMFA) Program

Our Emergency Material & Financial Aid (EMFA) Program

Provides short-term emergency material and financial aid to families and individuals who are in crisis or may be experiencing difficulties.

We also provide short-term case coordination to help manage immediate and ongoing issues.

Types of assistance can include:

  • Food and hygiene hampers**
  • Grocery vouchers**
  • School uniform assistance**
  • Winter clothing assistance**
  • Prescription assistance through partner pharmacies**
  • Social inclusion programs, events, and workshops

We offer targeted support and advocacy on a case-by-case basis to address immediate and short-term needs.

  • Financial and material help
  • Information
  • Referrals
  • Support letters
  • Advocacy
  • Basic help with budgeting, navigating systems, and support for self-advocacy is provided.

**Subject to availability and resources.

“Thanks for seeing me and not sending me somewhere else. I’m so grateful for how non-judgemental you are.”

How to engage

For one-on-one support, a confidential discussion, and short-term support, please see our reception or triage officer to self-refer to one of our case coordinators. Each appointment with the case coordinators is up to 60 minutes long.

For urgent prescriptions, voucher assistance, and food and hygiene related needs, walk in to talk to our triage officer and volunteers who are available to help.

A third of ACT adults reported a financial position which indicates they have relatively high vulnerability to financial shocks, with limited ability to cope with events such as loss of income or sudden large expenses

We acknowledge the traditional custodians of the land and pay our respect to their elders, past, present and future.

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