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Emergency Material and Financial Aid

A helping hand during difficult times

Our Emergency Material & Financial Aid (EMFA) Program

Our Emergency Material & Financial Aid (EMFA) Program provides short-term emergency material and financial aid to families and individuals who are in crisis or may be experiencing difficulties.

Types of assistance can include:

  • Food and hygiene hampers
  • *Grocery vouchers
  • *School uniform assistance
  • *Winter clothing assistance
  • *Prescription assistance through partner pharmacies

*Subject to availability and resources.

We offer targeted support and advocacy on a case-by-case basis to address immediate and short-term needs.

  • Financial and material help
  • Information
  • Referrals
  • Support letters (after 3 months of engagement with the program) 
  • Advocacy
  • Basic help with budgeting, navigating systems, and support for self-advocacy is provided.

To receive assistance, please refer to the ‘How to engage’ section below.

How to engage

The Emergency Material and Financial Aid program has an appointment-only service model. If you wish to schedule an appointment with one of our Emergency Relief workers, kindly contact our reception at 02 6254 1733 to make a booking through reception.

Please note that emergency food hampers will remain accessible without the need for an appointment during our regular opening hours.

“Thanks for seeing me and not sending me somewhere else. I’m so grateful for how non-judgemental you are.”

A third of ACT adults reported a financial position which indicates they have relatively high vulnerability to financial shocks, with limited ability to cope with events such as loss of income or sudden large expenses

Vital Signs Report 2021